At Guidebook, we believe great technology means nothing without great support behind it.

That’s why we’re thrilled to share that our Customer Success team has once again been recognized as a Silver winner in the 19th annual Stevie® Awards for Sales & Customer Service (within the subcategory Computer Software — Up to 100 Employees)

This marks our seventh winin the Sales & Customer Service category and our 17th Stevie® Award across multiple categories.

Sometimes described as “the Oscars of the business world,” the Stevie Awards are one of the most respected honors in business, spotlighting excellence across various industries around the world. 

For 2025, there were 2,100 nominations from organizations in 45 nations. With that much competition, earning a Stevie® is no small feat.

We’re proud to have earned this recognition year after year and it’s an honor to join the list of prestigious winners like AT&T, DHL Express, SAP, and many others.

Recognition That Reflects Our Values

This isn’t just an award. It’s a reflection of what drives us.

Our team is built around a simple yet powerful philosophy: "Happy to help."

Every team member genuinely cares about the work they do and the people they serve. Whether it’s onboarding a new customer, troubleshooting an issue, or just offering thoughtful guidance, our team leads with empathy, responsiveness, and care.

That spirit is what creates the kind of experience that keeps customers coming back. And it’s what this award recognizes, as summed up by this comment from one of the judges:

“Guidebook's support team sets a new standard for customer service with exceptional metrics, including a 54 NPS, 95.4% email CSAT, and a 7-second first reply time on live chat, all far surpassing industry benchmarks. Their proactive approach, focusing on personalized training and engagement, ensures customers achieve high adoption rates and meet their goals, driving company growth. Kudos to the team for placing customer success at the forefront, exemplifying the power of a customer-first culture and setting a benchmark for excellence in the industry!”

As well as this feedback from another judge:

“Congratulations to Guidebook for setting new benchmarks in customer support excellence! With a 54 NPS score, a 95.4% email CSAT, and a lightning-fast 19.7-minute first reply time, you’ve far surpassed industry standards. Your proactive approach, including personalized training and guide reviews, demonstrates a true commitment to customer success and adoption.”

More Than Support: A True Extension of Your Team

We know that our users don’t have time for complicated systems or delayed responses. 

So we invest in a team that’s proactive, thoughtful, and deeply knowledgeable. Basically, the kind of people you actually want to talk to when you're under pressure.

Winning Silver this year is a reminder that exceptional service isn't just about solving problems. It's about making life easier for our customers.

What’s Next

As we continue to expand our platform - from registration to badge printing and beyond - our commitment to supporting event organizers grows with it. Because we know that technology is only powerful when it comes with people who truly have your back.

To the Guidebook Customer Success team: thank you for leading with empathy, excellence, and care.

And to our customers: we’re so glad to be in your corner.

Planning an event? Explore how Guidebook's event app and event management features streamline the experience for both attendees and planners.