Johnson & Johnson Streamlines Compliance with a Custom Mobile App

When it comes to compliance, efficient communication is crucial—especially for global organizations like Johnson & Johnson. To simplify compliance processes and ensure critical information is always accessible, Johnson & Johnson turned to Guidebook’s mobile app platform. Here’s how they used the platform to transform their Health Care Compliance (HCC) operations.The Challenge: Centralizing Compliance Information for a Global WorkforceJohnson & Johnson, the world’s largest healthcare company, faced challenges in managing and sharing compliance information across its vast workforce. With over 130,000 employees worldwide, the company needed a more effective solution to replace outdated methods like SharePoint and email. Their primary challenges included:

• Ensuring compliance information was easily accessible to employees who were often away from their desks.
• Supporting field sales representatives with quick access to region-specific compliance materials.
• Replacing paper-based procedures with a secure, scalable digital solution.
• Providing localized compliance information in multiple languages.

The Solution: A Dedicated Mobile App for Compliance Information

As a long-term Guidebook customer, Johnson & Johnson leveraged the platform to create a secure, user-friendly mobile app that met their unique compliance needs. By integrating single sign-on (SSO) for secure access and using Guidebook’s drag-and-drop interface, the company quickly developed a scalable solution. This mobile app became the single point of entry for HCC staff to access training materials, tools, and region-specific compliance information anytime, anywhere. As a long-term Guidebook customer, Johnson & Johnson leveraged the platform to create a secure, user-friendly mobile app that met their unique compliance needs. Key aspects of the solution included:

• Secure Access: Integration of single sign-on (SSO) for protected, seamless login.
• User-Friendly Interface: Guidebook's drag-and-drop system made it easy to create and update content.
• Scalability: The app framework allowed for quick development and expansion to meet evolving compliance needs.
• Centralized Access: A single point of entry where HCC staff could find training materials, tools, and region-specific compliance information.

This approach ensured that employees could access crucial compliance resources anytime, anywhere.

Key Features in Johnson & Johnson’s Custom Mobile App

1. Always Up-to-Date Documentation Content delivery features in the app ensures employees always have access to the latest compliance materials, eliminating confusion caused by outdated documents.
2. Regional CustomizationLocalized content in multiple languages supports regional compliance needs, enabling HCC teams to communicate effectively across diverse markets.
3. Real-Time MetricsUsing Guidebook’s analytics suite, the compliance team tracks app downloads, content engagement, and session data to continually refine the app experience.

"App downloads are a valuable metric for us to track. This metric helps us evaluate the effectiveness of our launches," – Jose Daniel Mancera Carrillo, Senior Manager of Compliance Technology Integration.

Results: A Modern Approach to Compliance Communication

With the Guidebook-powered app, Johnson & Johnson achieved significant results:

• Increased Accessibility: Employees access compliance materials on-demand from anywhere.
• Global Reach: Over 20 unique regional guides created to support localized needs.
• High Engagement: The app has been downloaded over 5,000 times, with 35,000+ sessions recorded.
• Operational Efficiency: Seamless scaling of compliance operations across global teams.

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Why Johnson & Johnson Chose Guidebook for Their Compliance App

Johnson & Johnson partnered with Guidebook because of the platform’s:

• User-Friendly Interface: The drag-and-drop system made app creation easy, even without technical expertise.
• Scalability: Guidebook’s templates allowed rapid scaling for new compliance needs.
• Secure Access: SSO integration ensured content remained protected while accessible.
• Collaborative Partnership: Ongoing support and constant feedback loops optimized app performance.

"We can count on our account manager to guide us through new deployments and updates, making management straightforward," — Jose Daniel Mancera Carrillo, Senior Manager of Compliance Technology Integration.

How To Create a Year-Round Custom Mobile App for Your Organization

For organizations looking to streamline communication and improve operations, here’s what to consider when choosing a mobile app platform:

• Ease of Use: A no-code platform ensures quick deployment without technical roadblocks.
• Scalability: Templates and frameworks allow for rapid expansion.
• Data Security: Features like SSO integration protect sensitive information.
• Analytics: Metrics help measure success and guide future improvements.

Ready to modernize your organization’s operations? Talk to our sales team today to see how Guidebook can help.